Welcome

We help people in the North East by giving them a place they can call home and offering a range of exceptional services.

Rent a home
Retirement living
Buy a home

Payments

There are many ways to pay your rent so you can choose which works best for you.

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Repairs and maintenance

Tell us what needs fixing (for emergency repairs call 0344 800 3800).

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Help and support

Get information and advice about your home and the additional support we offer.

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MyBernicia

A simple way to manage your home and tenancy, when and where you want.

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Bernicia housing officer reviewing information with a resident at a kitchen table.

Join our Customer Services Committee as an independent member

As a Committee Member, you will have responsibility for monitoring the delivery of Bernicia in relation to our core landlord services and our areas of strategic focus, ensuring that the interest and needs of all tenants are considered at all times.

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Having a place you can call home is everything.

We’re here to help you find the right home that truly suits you - not just today, but for the years ahead. By understanding your needs, lifestyle and priorities, we guide you through every step of the journey, making the process clear, informed and stress-free. From first viewing to final decision, we’re focused on helping you feel confident you’ve found a place that feels right.

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Having a place you can call home is everything.

We’re here to help you find the right home that truly suits you - not just today, but for the years ahead. By understanding your needs, lifestyle and priorities, we guide you through every step of the journey, making the process clear, informed and stress-free. From first viewing to final decision, we’re focused on helping you feel confident you’ve found a place that feels right.

£63m

invested in major works to further improve our homes and neighbourhoods by 2026

£210m

to be invested into homes, estates and communities by 2026

60,000

We currently have over 60,000 customers

600

We will build 600 new affordable homes by 2026

Latest News

Find out what's happening at Bernicia and in our communities.

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Jenny Allinson, Bernicia's Executive Director of Communities, now appointed Chair of Housing Employment Network North East. (HENNE)
Category / News

New Chair announced for partnership helping North East tenants overcome barriers to work

Bernicia’s Executive Director of Communities, Jenny Allinson, has been appointed Chair of an award-winning North East social housing partnership helping tenants and residents overcome barriers to find employment. She will head up the Housing Employment Network North East (HENNE) which pools the collective expertise of 12 North East housing…

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Alan and Pauline Warnaby pictured outside their Seahouses bungalow recently fitted with new technology to make it warmer and more energy efficient.
Category / News

£1m extra to make more homes warmer

Scores of extra Bernicia homes are benefitting from new energy efficiency upgrades thanks to more Government funding. Bernicia has received an extra £500,000 from the Warm Homes: Social Housing Fund which we are matching, meaning £1m in total is being invested into a further 150 homes to make them warmer…

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Disability confident employer
Better health at work award - Maintaining Excellence