Housing Services Manager (Income)

Housing Services Manager

Location:        Ashington or Durham

Contract:        Permanent

Hours:            37 per week

Salary:            £51,318 per annum (inclusive of car allowance)

Closing Date:  Thursday 19th September 2024, at 10AM

Are you a strategic thinker with a passion for supporting communities? 

Bernicia is seeking a driven and dedicated Housing Services Manager to manage our income function.

Housing Services Manager (Income)

About the role:

This crucial role will see you lead the way in ensuring the effective management and recovery of rental income, which is essential for the sustainability of our housing operations.

Your ability to lead a high performing team that manages income recovery with empathy and understanding will be key in fostering positive relationships and addressing concerns.

You'll drive a culture that values and prioritises tenant satisfaction, ensuring that our tenants are at the heart of everything we do.

You will be responsible for developing and implementing innovative strategies to enhance our income collection processes and engage meaningfully with tenants and colleagues to support timely payments. 

In addition to managing rental income, you will also be responsible for the service charges element for the business. 

This involves working closely with our finance team to ensure that service charges are accurately calculated, communicated, and reviewed, aligning them with tenant expectations and regulatory standards.

About you:

• You should possess a robust mix of leadership skills, financial acumen, and a deep commitment to tenant engagement. 
• Strong communication and interpersonal skills are essential, enabling you to effectively engage with tenants and foster an environment of trust. 
• A strategic mindset, paired with problem-solving capabilities, will be crucial in developing innovative income recovery strategies. 

The Benefits: 

• 28 days annual leave (+ bank holidays)
• Working from home up to 2 days a week, if relevant to your role
• Make big savings on day to day expenses with discounts on shopping, groceries, holidays and days out through our Bernicia Own Benefits platform
• Generous pension scheme 

About us:

• We’re all about helping people in need of housing.  We believe a good home makes lots of other things possible, so we provide great homes and services that do just that. 
• We’ve built Bernicia to be a business that people want to be a part of.  We’re one of the North East’s largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers.
• Everything about Bernicia is people focused, that’s why we’ve held the Investors in People Gold Award since 2010. 
• We operate within a set of simple, but effective values, which blend perfectly to create our unique ‘Bernicia Way’ culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.

This post will be subject to an enhanced DBS check.

Please note you will be required to drive for business.

You will be required to hold a current and valid driving licence.

For more information regarding this role, please contact:

‘Paul White’ on 0191 238 3852.

We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.

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The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia.