Housing Officer (Income)

Housing Officer (Income)

Location:      Durham

Contract:      Permanent 

Hours:           37 per week

Salary:           £35,211 per annum (inclusive of car allowance).

Closing Date:  Wednesday 15th January.

Are you ready to embark on a challenge where you'll make a real impact? 

We are seeking a passionate and driven Housing Officer (Income) to join our dynamic team at Bernicia. 

About the role:

This role provides an opportunity to be part of caring social housing provider, making a difference to the lives of our tenants and the communities we serve. 

As an Income Housing Officer, you'll be at the forefront of our income collection services, ensuring excellence and accessibility for all. 

Duties will include:

• Conducting thorough investigations into tenant arrears to determine the reasons behind non-payment.
• Conducting regular communication with tenants to discuss payment plans, negotiate arrears settlements, and provide support.
• Implementing strategies and utilising legal procedures to recover outstanding rent and resolve arrears cases.
• Maintaining accurate and up-to-date records of arrears, payment arrangements, and correspondence with tenants.
• Collaborating with internal teams, to develop effective solutions for tenants facing financial difficulties.
• Monitoring and analysing rent payment trends and identifying patterns to improve overall income collection strategies.
• Managing incoming calls and inquiries related to rent payments, providing clear information and guidance to tenants.
• Conducting property visits to tenants' homes, when necessary, to discuss arrears and identify and vulnerabilities.

About you:

While social housing experience is preferred, we value the transferable skills that come with previous income recovery experience whether within the sector or not.

You will be prepared to take on meaningful challenges, achieve rewarding successes, and make a difference for those in need.

You will need to be a team player.

The Benefits: 

• 28 days annual leave (plus bank holidays) based on a full-time role
• Working from home up to 2 days a week, if relevant to post.
• Make big savings on day to day expenses with discounts on shopping, groceries, holidays and days out through our Bernicia Own Benefits platform
• Generous pension scheme 

About us:

• We’re all about helping people in need of housing.  We believe a good home makes lots of other things possible, so we provide great homes and services that do just that.
• We’ve built Bernicia to be a business that people want to be a part of.  We’re one of the North East’s largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers.
• Everything about Bernicia is people focused, that’s why we’ve held the Investors in People Gold Award since 2010.
• We operate within a set of simple, but effective values, which blend perfectly to create our unique ‘Bernicia Way’ culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.

Please note you may be required to drive for business, if this forms a requirement of the role.

If this is required, you will be required to hold a current and valid driving licence.

Interviews are expected to be held on Wednesday 22nd January 2025.

For more information regarding this role, please contact.

Chris Wales on 07899937253.

We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.

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The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia.