We've published our policies so you can see how we operate our business.
This policy sets out our approach to undertaking the assessment of clients’ needs and develop their support plans. It applies to all families residing in the Family Wraparound Service (Ashkirk).
This policy sets out our approach to tackling incidents of hate crime and harassment on our estates, providing details on how we’ll handle incidents of hate crime and harassment. This policy complements, and operates alongside our anti-social behaviour policy.
Everyone has the right to enjoy their home and to live the way that they choose, providing it does not affect the quality of life of others. This policy will ensure that we adopt a victim-centred approach to tackling ASB that is fair, transparent and proportionate.
This policy ensures that the Community Investment Fund budget is allocated in line with Bernicia objectives and priorities, and that funding criteria considers applications from Bernicia residents, community groups, charities, voluntary organisations and partner agencies.
This policy outlines how we aim to provide good quality, value for money estate services that ensure the environment under our control provides attractive, well maintained, safe and secure places to live. In doing so we will comply with all relevant legislation, regulatory codes and guidance.
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